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Steamroom: How to Enable Sound on the Broadcast

Instructions on how to fix sound problems on the broadcast

Team Sang Lucci & Wall St. Jesus avatar
Written by Team Sang Lucci & Wall St. Jesus
Updated over a month ago

Troubleshooting Sound Issues During the Broadcast

We’ve noticed that some users experience sound issues during broadcasts. To help you resolve this, we’ve created this guide to troubleshoot and fix common audio problems. Follow the steps below to get your sound working again!

Note: These instructions are for Google Chrome, which we highly recommend using.

If you’re using Safari, refer to this article: Broadcast: Broadcast: How to Enable Sound in Safari | Wall St. Jesus & Sang Lucci Help Center

Why You Might Not Hear Sound

Here are the most common reasons for audio issues during a broadcast:

  1. Your browser’s audio settings are muted.

  2. The browser hasn’t connected to the broadcast’s audio (the most frequent issue).

Let’s address these step-by-step, starting with the most likely cause.

Fixing the Most Common Issue: Browser Not Connecting to Audio

If your browser isn’t picking up sound, try these solutions:

Option 1: Rejoin the Broadcast

Simply close the broadcast and rejoin. This quick fix often resolves the issue.

Option 2: Enable Sound from Tab Settings

Check if the broadcast tab is muted:

  1. Look for the settings icon on the tab (e.g., in Chrome, it's next to the tab title).

  2. If the icon appears muted (i.e., the toggle button is turned off), click it to enable sound. Your sound settings should match the image below.

Still Having Trouble?

We hope this guide helped you restore your audio! If you’re still experiencing issues, feel free to reach out to us directly in the Steamroom. We’ll troubleshoot with you live to get it sorted.

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